Terms & Conditions

COURIER DELIVERIES

We use a next day delivery service Mainland UK.

Important Information:  We will always try to send your parcel out the next day (Monday – Friday) however, this may not always be possible, due to stock levels or extreme hot weather.  We will try to contact you via Phone or Email to keep you updated if there is a delay in your order.

• Orders placed before 9am Friday will be sent out for delivery on Tuesday with the exception of Bank Holidays where the delivery will be Wednesday
• Your deliveries are packed into boxes with a double walled cardboard outer. Our packaging has been tested and is capable of keeping goods frozen for up to 48 hours in optimum conditions. This time is reduced by warmer weather. Please bear this in mind when ordering. We do not accept claims for replacement or refund if some defrosting has occurred on arrival. Please place goods into your freezer as soon as possible to avoid spoiling.  Dog Food can be defrosted and refrozen so please don’t worry if the food is defrosted as long as its still cold.

We reserve the right to stop deliveries if the weather is extremely hot.

IF YOU REQUIRE A PARTICULAR DATE FOR DELIVERY THEN PLEASE WRITE THIS IN THE “NOTES” BOX WHEN ORDERING
Note: During the busier periods, deliveries may take up to 48 hours to reach you. We cannot guarantee next day delivery.

LOCAL DELIVERIES

• Local Deliveries (NN Postcodes)
  • £5.50: 1-5 days delivery (Monday-Friday)
  • £6.50: 1-3 days delivery (Monday-Friday)
  • £8.50: Guaranteed Next Day Delivery (Monday-Friday) – Order must be placed before noon the day prior.
• Orders will be sent out for delivery within 3 days (depending on stock)
  We will always try to send it out the next day however, this is not always possible
• Customer will receive a text in the morning of delivery to confirm what 2 hour time slot they will receive their food.
• Orders will be delivered in crates that will need unpacking and returning to the driver

IF YOU REQUIRE A PARTICULAR DATE FOR DELIVERY THEN PLEASE WRITE THIS IN THE “NOTES” BOX WHEN ORDERING

CV 21 -23  DELIVERIES
Deliveries  – £6.50
CVs Postcodes apart from 21,22 & 23 DELIVERIES
Deliveries  – £8.50

• Orders placed before 9am, will be sent out for delivery on the allocated day.  These dates are weekly on Thursdays.  Please ring shop if you want an exact date (01604 859021)
• Customer will receive a text on the morning of delivery.
• Orders will be delivered in crates that will need unpacking and returning to the driver

MK  DELIVERIES

• Deliveries  – £6.50
• Orders placed before 9am, will be sent out for delivery on the allocated day.  These dates are weekly on Thursdays.  Please ring shop if you want an exact date (01604 859021)
• Customer will receive a text of the morning of delivery.
• Orders will be delivered in crates that will need unpacking and returning to the driver

OX  DELIVERIES

• Deliveries  – £8.50
• Orders placed 48 hours before, will be sent out for delivery on the allocated day.  These dates are fortnightly on Tuesdays.  Please ring shop if you want an exact date (01604 859021)
• Customer will receive a text of the morning of delivery.
• Orders will be delivered in crates that will need unpacking and returning to the driver

CLICK AND COLLECT

So, here’s how it works: 

1. 1. Place your order online.
   2. As soon as your order is placed, we will be getting this ready.
   3. Choose your collection date at checkout
   4. Collect your order on your chosen collection date.
   5. Collect anytime within our opening hours.
   6. Orders placed after 12noon, will not be ready until the following day.

Click-and-collect address and opening times:

Unit 2 Pan Freight Depot, Harlestone Road, Northampton, Northamptonshire, NN5 6NU
Monday 9 – 5.30pm
Tuesday 9 – 5.30pm
Wednesday 9 – 5.30pm
Thursday 9 – 5.30pm
Friday 9 – 5.30pm
Saturday 9 – 4pm
Sunday Closed

Closed All Bank Holidays.

Please note, from the time you receive your order confirmation, you have 2 days to collect your order. Orders that aren’t collected within this period will be subject to a £10 restocking fee.

If you have any questions please telephone the shop on 01604 851021.

RECURRING PAYMENTS WITH FUTUREPAY

You have the convenience of cancelling subscriptions directly from your My Account page on WooCommerce. If you any questions or issues, please contact us directly. We offer various options for subscription payment frequencies, including weekly, every 2 weeks, every 3 weeks, every 4 weeks, every 5 weeks, and every 6 weeks. The billing term of each subscription remains in effect until either the customer or the store owner opts to cancel or suspend the subscription.